At Pinabooks, we are dedicated to providing valuable and insightful resources in the fields of Sport Medicine, Osteopathic principles, Kinesiology, Orthopedics, Nutrition, and Fitness. We understand that occasionally a resource might not perfectly align with your needs, and we aim to make our refund process as clear and straightforward as possible.
Ebooks:
Eligibility:
- Refunds for e-books are available within 14-30 Days nof the original purchase date.
- Refunds will be granted if the e-book file is defective, corrupted, or significantly different from the product description provided on our website. This includes instances where the content is not as described in relation to sports medicine, osteopathic principles, kinesiology, orthopedics, nutrition, or fitness.
- Due to the nature of digital downloads and the potential for immediate content consumption, refunds for reasons of personal dissatisfaction after the e-book has been downloaded and accessed may be limited or not offered. We strongly encourage you to carefully review any available sample previews before making your purchase to ensure the e-book aligns with your specific interests and professional needs.
Process:
- To request a refund for an e-book, please contact our customer support team at [email protected] with your order number and a detailed explanation of the issue you are experiencing.
- We may request evidence, such as a screenshot or description of the defect or discrepancy.
- If your refund request is approved, the refund will be processed to your original payment method within 3-5 business days.
Online Courses:
Eligibility:
- We offer a 7-14 days satisfaction guarantee for our online courses covering Sport Medicine, Osteopathic principles, Kinesiology, Orthopedics, Nutrition, and Fitness. Please refer to the specific guarantee period mentioned on the individual course page, as it may vary.
- If you are not satisfied with the course content within the specified guarantee period from your enrollment date, you may request a full refund. This applies to courses covering principles and practices within sports medicine, osteopathy, kinesiology, orthopedics, nutrition science, and fitness training methodologies.
- Refunds may not be granted if a significant portion of the course has been completed, course materials have been extensively downloaded, or if a certificate of completion has been issued.
- Please note that some courses may have specific refund terms outlined on their individual sales pages, and these specific terms will take precedence over this general policy. We encourage you to review these terms before enrolling.
Process:
- To request a refund for an online course, please contact our customer support team at [email protected] with your order number and a detailed explanation of your reason for requesting a refund.
- We may ask for feedback regarding your learning experience to help us improve our course offerings in sports medicine, osteopathy, kinesiology, orthopedics, nutrition, and fitness.
- If your refund request is approved, the refund will be processed to your original payment method within 3-5 business days.
General Provisions:
- All refund requests are subject to review and approval by pinabooks.com. We assess each request carefully to ensure fairness and adherence to our policy.
- pinabooks.com reserves the right to refuse refunds in cases where we suspect fraudulent activity or policy abuse.
- All approved refunds will be issued to the original payment method used for the purchase.
- Given the nature of digital products, once an e-book has been downloaded and accessed beyond a reasonable preview, or a significant portion of an online course has been accessed, these purchases are generally non-refundable unless a technical issue or significant misrepresentation of the product has occurred.
- pinabooks.com reserves the right to modify this refund policy at any time without prior notice. Any changes to this policy will be posted on this page, and the “last updated” date will be revised accordingly. We encourage you to review this policy periodically.
